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VMware BASIC SUPPORT
VMware REACTIVE SUPPORT
VMware PROACTIVE SUPPORT SERVICE
Core Server Management
- VMware vSphere ESXi
- VMware vCenter Server Management
- Installation/ Configuration VMware vSphere 4, 5 Hypervisor and Complete Management
- VMware Systems Management (Esxi)
- vSphere vCLI Command Line Management and Administration
- Installing VMware vSphere Client
- Basic VMware Management (Creating new Virtual Machines)
- Installing VMware Tools
- VM Configuration and Management Support
- Systems Management and Backup Support
- VM Migration Support
- Logging Analysis and Monitoring
- Systems Upgrade
Support Features
- Unlimited Admin Work
- Within 1 Hour Response
- Time Guarantee for
- Support Tickets
- Within 28 Hour Resolution Time Guarantee for Support Tickets
- VMware vSphere Certified Technicians
- No Refund